Do you offer free shipping? 

Yes we do! The shipping is totally free!

How long does it typically take to receive an order?

All orders are put into the process after payment confirmation within 24 hours. All orders are sent via express shipping. You are being informed about your parcel tracking number via your registered email address on our system. The products are usually delivered within 5-7 working days once the order is made. Shipping may take longer than 10 days depending on national customs regulations. Wise&Wood cannot be held responsible for any delays due to such formal procedures.

How do I track my order?

As soon as your item is shipped out you will receive an email to the address you provided us with your tracking information! 

What is your refund policy?

We offer FREE returns on all orders! Any brand-new product can be returned for a full refund or store credit within 30 days of delivery. Please see detailed information on the "Returns & Exchanges" page.

Who pays the return shipping cost?

If you return an item that arrived damaged or faulty, you will not be charged for the shipping costs when returning it. If you return an item because you changed your mind, you will be charged for the shipping fees when returning it.

How can I make a change or cancel my order? 

If you need to change or cancel your order, please contact us immediately on support@wiseandwood.com . Once our warehouse processes an order,  we cannot make any changes.